Frequent questions


Where are they located?

Our headquarters are located at Calzado San Pedro 108 B Del Valle, San Pedro Garza García, Nuevo León, México, 66220, however we have shipments throughout Mexico.

What are your payment methods?

We currently have payment through PayPal and Mercado Pago through which you can pay with a debit or credit card (Mastercard, American Express, VISA), cash payment through participating stores such as Oxxo, Seven Eleven, among others, or deposit or bank transfer.

Do you have points of sale?

Currently we do not have points of sale, however we have 1 central branch and showroom located in San Pedro Garza García, Nuevo León, Mexico, as well as 1 warehouse and logistics center from where our shipments are made.

Shipping times?

Once shipped, your order will arrive within 3 to 7 business days for Mexico. You will receive a confirmation email once your order has been shipped. Feel free to email us to check the status of your order.

Keep in mind that we receive a considerable number of orders every day, which is why we are working on our internal processes to improve our logistics and provide you with the best possible service. Do not hesitate to contact us if you have any problems and we will be happy to solve them.

Refund and replacement policy?

If you received a damaged, defective, or missing item, please contact us immediately for a solution. In case HARDWARE COLLECTION SA DE CV has made a mistake we will be happy to replace the item for you, or a partial refund, you will only have to return the impeccable item.

In the event that the company has sent an incorrect item, we will gladly answer the return shipping charge. In the event that the customer has changed their mind and wants to return the item, the return shipping fee will be at their expense.

Please contact us within 48 hours of receiving your package. We can only offer you replacements at no additional cost on certain products if you meet the following criteria:

  • After 10 business days without movement

Note: HARDWARE COLLECTION SA DE CV will not be responsible for any lost or diverted packages. Please make sure all the information you have provided is correct before submitting your order to avoid loss in the mail or other mishaps.


After placing an order. You can request a cancellation before 1:00 pm CENTRAL TIME on the same day. Otherwise, you must wait until the package arrives at your shipping address. Be sure to read our descriptions and processing times carefully.

International deliveries?

Some of our products can be shipped internationally such as FritsJurgens, Athmer and Simonswerk.

Please contact our customer service for availability in your country.

How can I track my order?

You can check the status of your order at any time by directly accessing the parcel page. You can also contact our customer service to ask questions at any time.

Do you need more help?

Get in contact with us

Service and customer support

Commercial consultations, relations, press and media

Follow us on our social networks

Facebook: @hardwarecollectionofficial

Instagram: @hardwarecollectionofficial

YouTube: @hardwarecollectionofficial

Pinterest: @hardwarecollectionofficial

TikTok: @hardwarecollection


  • Calzado San Pedro 108 B Del Valle, San Pedro Garza Garcia, Nuevo Leon, Mexico, 66220

Transforming your spaces through hardware for doors, closets and cabinets.